Bugger Quit Facebook Day, I'm stayin!

June 8th, 2010 § 0 comments § permalink

So Quit Facebook Day has come and gone. From what I can tell, two of my friends, Mark Pesce and Nathanael Boehm deleted their profile. (It’s hard to be sure just how many deleted their profiles, from what I can tell my total friends’ count has gone up *scratching head*). That’s cool, I have them on Twitter anyways.

I have read theirs and others’ reason for quitting, and on an idealistic level, they have a point. I’m pissed at Facebook, I feel like they’ve reneged on the deal we had, I don’t trust them AT ALL, and I would like out too.

Reality however, as so often is the case, is a bummer. The fact of the matter is that I am too embedded in that closed off, archive-free (a pet peeve, indulge me) ecosystem. It’s not about content. A while ago I made a conscious effort to put my content elsewhere and port it all into Facebook. I basically stopped trusting Facebook with my stuff a while ago.

But here’s what Facebook has that I can’t give up – I *won’t* give up – my people. I’ve spent immeasurable time and effort building my circle and there are people there I don’t have access to outside Facebook. It’s not that we won’t be able to keep in touch outside it, but the fact is that our relationship exists *wholly* within it. We would never email each other – exchanging comments on status updates and wall posts is the extent of our relationship. I would warn against trivialising these relationships due to the nature of the communication. These friends of mine diversify and add colour to my horizon. They’re like the neighbours you see in the street – you exchange pleasantries, clear out each other’s mailboxes when the other’s away – close enough to care, far enough to not share your secret recipes with.

Another form of communication that doesn’t exist outside Facebook is third-party-enabled exchanges. This is the stuff you see that friends of a friend have put up about them. Stuff that you wouldn’t see otherwise. And before you yell ‘STALKER’ at me and run off, I’ve got a real world example for ya.
I’m in California, my parents are in Singapore, and my brother takes off for an European tour with his trash metal band. I had no way of reaching my brother, so my only irl source of keeping in touch with him was through my mother. There was one night when I had a call with my mother who was updating me where bro was and how he was, while at the same time looking at pictures of his trip that his band mate had uploaded to Facebook and tagged him in. I in turn was able to update my mother that it looked like he was still in one piece and having fun. 😛

Resharing on my wall
And then the kicker – I take an image my brother’s friend (who I’m not connected to) has uploaded and share it on my wall, thus allowing all my people who aren’t friends with him to see what he is up to. The comment in that wall post is by a friend of mine currently in India. That’s a four-party-exchange of information that would not have happened this easily any where else.

So give me any argument you have against Facebook, any other platform you can build to replace it – as long as it doesn’t replicate the immediate, intimate and enabled methods of communication Facebook currently provides, I can’t leave. I’m staying, and while I’m there, what I can do is make efforts to educate my people on best Facebook practices, and aid organisations like DataPortability.org to make big bad Facebook a more trustworthy place to hang out. For what it’s worth, I have hope that we’ll all live happily ever after.

The iPad is the real iPhone killer

May 31st, 2010 § 0 comments § permalink

So many people I know who were married to their iPhones are now considering jumping to the Android for various reasons. Because now they have an iPad.

The best of both worlds I say – a device that does apps seamlessly, and one that’ll actually do phone calls 😛

 

Posted via web from dekrazee1’s posterous

Help needed: How would I make a D-I-Y 'social network'?

May 24th, 2010 § 8 comments § permalink

I was looking through the domains I own, and one of them set off a light bulb in me head.

I have theraiclan.com and I do recall that at the time I got it, I imagined doing something centred around my family. Looking at it today, I suddenly thought of making a social network for the whole clan. Which could number in the thousands. (Yes, there’s a gazillion Rais out there, and where I come from, there’s a very loose definition of ‘family’.)

Would be nice to have a family tree/connection kinda thing, plus a place to interact, plus public and private spaces. Ideas are still firing in my brain, but this is where I’d start.
Now, I’m not hugely technical, and I can’t think of the tools I could use off-hand which do what I want and are easy to integrate. Plus it’d have to be easy to use for n00bs and g33ks alike.

Any ideas? (And no, Facebook doesn’t count :P)

Study: Twitter Is Not a Very Social Network

May 12th, 2010 § 0 comments § permalink

Given that Twitter was set up for these kinds of non-reciprocal follower/following relationships, it doesn’t come as a surprise that many users would use Twitter to follow breaking news channels and celebrities. The fact that almost 80% of these relationships are one-way relationships, however, does come as a surprise and hints at how Twitter’s mainstream users use the service more as a news medium than as a social network.

I looked at the slides, and I think the one thing they’re missing is @ replies. From the few celeb profiles I follow and have looked at, they don’t follow all followers back, which is understandable, but many engage with their followers. There is a second level of reciprocity that needs to be taken into account.

Would also be interested in seeing how the big accounts (profiles with a gazillion followers) and small accounts (people who have signed up, looked around and buggered off) skew the stats.

Posted via web from dekrazee1’s posterous

Perfect timing – gapingvoid

May 6th, 2010 § 0 comments § permalink

It’s one of those days. The scar on my head hurts, pulled something in my back, have no energy, wondering what the hell I’m doing here, feeling very very dejected, questioning why I left Sydney and came to SF….Very low, very down, very stagnant.

And then I see that and it reminds me. Still low on everything, but I’m keeping at it.
Back to writing cover letters for me
🙂

Posted via web from dekrazee1’s posterous

Yo Twitter, does the phrase 'eating one's own dog food' mean anything?

April 23rd, 2010 § 2 comments § permalink

Some weeks ago I had what to me was a serious issue. The two Twitter clients I use, Digsby and Mahtweets, weren’t connecting to Twitter. After troubleshooting for a bit, I got a bit paranoid and went into Twitter.com to change my password – just in case.

So I go through the change password steps, click on ‘Change’ and get an error. Something about an error with my profile. Try again, same error. Wait a while and return to it, still borked. Ok, now I’m really worried.

Hit up Twitter’s help link, prominently placed in the menu bar at the top and the bottom of the pages. It took me to a Googlesque search page. Tried a few queries, none that addressed my issue. Browsed their knowledge base for a bit, and got to the Known Issues page. Nope, nothing there.

Now, the thing about having a Known Issues page is that it signifies to me that I can submit an issue. That and the fact that there is a ‘Check your Existing Requests’ tab on the page. So now I search intently for a way to submit a request, and I can’t find one. Thinking I must be going blind – surely, SURELY there’s a place somewhere to do it – I spend about 1/2 an hour just looking for that. I even manage to find a past request I submitted last year listed under ‘Solved and closed requests’. No idea how I managed to do that – it was either a miracle, or they have made massive changes to the support system.

On to the final step – when all avenues have been exhausted, send the company an e-mail. Hit up the contact page, and the Customer Support link takes you back to their Help section. E-mail addresses listed there for Partners, Press and Law Enforcement, nothing for the pesky user with issues.

If this were ANY other product, I woulda ranted about it on Twitter upon exhausting all avenues. So I did, thinking, hoping, someone at Twitter would see it and get back to me. Nothing, nada, no response. Not that day, not in the following days.

What of the issue? I tried to change my password more than a week later, and the process worked.

So why am I bitching about it now?
Well, I’ve been thinking about it a lot. And I can’t let it go. It bugs me. It bugs me that I spent SOOOO much time trying to get help and I couldn’t find a single piece of information to aid the situation. It bugs me that I could see Troubleshooting topics started recently, but I couldn’t find an obvious way to start one. It bugs me that there might be people out there new to Twitter or long-time users slightly more n00b than I having issues and not getting the help they need. I understand their frustration.

And most of all, it bugs me that these days it’s almost a requirement for other companies to monitor Twitter as part of their customer support/care strategy. We call companies out who aren’t up to date with customer feedback coming in on Twitter, or those who don’t respond adequately. And Twitter seems to get away with not doing exactly that.

I was at Evan Williams’ SXSW keynote, where he spoke about being as open and transparent as possible both within and without the company. In my line of work, that means listening and responding to customers. In this context, it means monitoring Twitter for cries of help and reaching out. Not an easy task by any means, but one that needs to be done nevertheless.

So Twitter, hows about that dog food?

Ada Lovelace Day 2010

March 25th, 2010 § 0 comments § permalink

It’s Ada Lovelace Day! For those wondering, “Ada Lovelace Day is an international day of blogging to celebrate the achievements of women in technology and science.

This year, I narrowed it down to two amazing women, and since I couldn’t pick one, I’m gonna write them both up as my heroines! 🙂

First up, someone I’ve looked up to for a long time, Kate Carruthers. When I first met Kate, I was astounded by her knowledge and willingness to share it. She is a constant source of information and support and always entertaining on Twitter. I remember it was with a lot of trepidation I approached her to she if she’d consider being my mentor last year, and she said yes without any hesitation! *air punch* Her mentorship has been invaluable to me, and I hope to be passing it along when I get a chance to, as Kate has taught me.

My other heroine this year is Pamela Fox. Pamela is deliciously geeky and charmingly girly and I am just in awe of her. I follow her globe-trotting, talk-giving, bot-making adventures on Twitter with interest and one day hope to have a fraction of her skills. She’s inspired me to learn to code, just so I can make cool stuff like she does!

When I grow up, I wanna be just like them!

Thank you ladies for doing what you do, and doing it so brilliantly.

Dek on the Startup Bus

March 18th, 2010 § 5 comments § permalink

I haven’t gotten around to writing more about the experience of being on the bus…. it’s been a MAD week. Just got back to home base at Palo Alto, will look at my 1/2 dozen drafts tomorrow and attempt writing something coherent.

So here’s a place holder. That’s me introducing myself to the group.

[youtube=http://www.youtube.com/watch?v=ZUQM1k6tTaY]

Hit the StartupBus channel on YouTube for everyone’s intro videos. There are some gems in there. Plus other random funny stuff. ;D

PS: I hereby apologise for subjecting you to the sound of my voice. How come no one told me it’s *that* bad?! Egads!

#sxswbus – Day one

March 10th, 2010 § 0 comments § permalink

(….although it feels like a week has elapsed to be honest)

We met up at 6.30am, set off for the HP HQ, attended an invigorating talk by Phil McKinney, CTO of HP, and then got back on the bus. That’s when we heard everyone’s product ideas and talked about those between us, after which some clear idea winners and teams began to form.

Teams are fully formed now (11.25pm local time) and some progress has been made.

Challenges –

  • Space – or the lack of it. It’s very hard to have group discussions with more than 2-3 people on a bus. Also very hard to juggle the niggly gadget stuff.
  • Movement – Felt the morning sickness the moment I opened my lappie in the morning. We stopped for some anti-motion sickness pills, and it’s been ok since then, cept for the time we were stuck in LA traffic. UGH
  • Personal space – This is one which might be particular to me. Just not used to being around people and noise all the time. I feel like I don’t have any thinking space. Being in the bus is like being in a box. Feels like my brain is too. Let’s face it, it’s hard to take a thinking walk on a moving bus. 🙂
  • Food – As usual, finding it hard to eat healthy on a trip like this, but that’s a minor issue I was prepared for. Have had too much caffeine today. Waaaay too much
  • Energy – Despite the caffeine overload, still so tired. Brain dead. The hope is to get some good sleep tonight. *fingers crossed*

I must say, there was a moment I questioned myself. Felt like running away from the bus. 😛 But then I remembered how much I was enjoying it earlier in the afternoon and felt better. (Not to mention the fact that I have no energy to run anywhere anyways….)

We’re almost at the hotel. YAY! Adios amigos. Bed and sleep beckon.

Oh, and remember, you can keep track of where we are and what’s happening here: http://sxsw2010.thestartupbus.com/

The Startup Bus – the adventure begins

March 9th, 2010 § 2 comments § permalink

So I quit my job in Sydney, spent a month clearing the house and getting my affairs in order, hopped on a plane, and here I am, in freezy San Francisco.

“What’s next?” I hear you ask… Answer: The Startup Bus!

About 30 people will get on a bus tomorrow at 6.30am (d’oh!) and head to Austin, Texas in time for South by Southwest. On the way, we’ll cook up, create and work on a few startups which have to be ready to launch in Austin!

I’m really looking forward to it. Can’t wait to get all startup-y again. And everyone on the bus seems really nice. Got to meet some of the crew at the send off party Atlassian threw us just now. So yes, very excited. Also very very nervous & anxious. Egads!! I have no idea how I’m gonna get any sleep tonight….

So follow @thestartupbus (or me!) on Twitter and keep up with how we go! Will throw in a link to the site once it’s up. Got a glimpse of it just now – it has a lot of cool stuff!

To startups and beyond! </Buzz Lightyear>